Deco Shield Inc. (“DSI”, “we”, “us”, or “our”)

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you (the “Customer”, “you”, “your”) visit our website, purchase goods or services, request or receive installation, or otherwise interact with us. Your use of our website or services constitutes your agreement to this Privacy Policy.

1. Scope and Acceptance

By accessing our website, submitting information to us, or using our goods or services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy and applicable laws in Canada. If you do not agree with this Policy, please do not use our website or engage our services.

2. What Personal Information We Collect

We may collect personal information about you when you interact with us, including:

Information you provide directly: for example your name, mailing address, email address, phone number, billing/payment information, installation site address, any installation-related information. (Derived from – for example – the policy at Deco Shield Inc.: “name, mailing address, email address, phone number and similar information.”)

Information collected automatically: when you browse our website we may collect your IP address, browser type, device identifiers, pages visited, date/time stamps, and other analytics data (similar to publicly described practices). Office of the Privacy Commissioner+1

Information from third-party sources: in some cases we may receive information about you from third parties (for example service providers, credit verification services, or marketing partners) as permitted by law.

3. Why and How We Use Your Personal Information

We use your personal information for the following purposes:

To provide you with the goods and services you request (e.g., quotation, installation, supply of window film or security film) and to manage our contractual relationship with you.

To communicate with you about your order, installation status, service updates, support or warranty matters.

To improve our website, services, and customer experience by analysing usage and feedback.

For marketing purposes (only if you consent or where permitted by law) to inform you of new products, services or promotional offers.

To comply with legal and regulatory obligations, enforce our Terms and Conditions, detect and prevent fraud, and protect our rights.

For any other purpose that is disclosed to you and to which you consent.

4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

To our employees, contractors, service providers and agents who need access to the information to perform their functions (e.g., installation technicians, payment processors, analytics providers).

To our affiliates or business partners, subject to confidentiality obligations, for legitimate business purposes.

If required by law, or in response to legal process, regulatory request, or to protect our rights, property or the safety of others.

In aggregated or anonymised form (so that you are no longer identifiable) for business analytics, marketing or reporting purposes.

In connection with a sale, merger, reorganisation or other business change involving DSI, subject to privacy protections.

We will not sell or lease your personal information to unrelated third parties without your consent.

5. Data Storage, Retention and International Transfers

We will retain your personal information only as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law, after which it will be securely destroyed or anonymised.
Your data may be processed or stored outside of Canada (for example by cloud service providers) in jurisdictions whose data protection laws may differ from those of Canada. By providing your information, you consent to such transfer, storage and processing.

6. Security of Personal Information

We implement appropriate organisational, technical and physical security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. While we take reasonable steps to secure your data, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies, Tracking and Automated Technologies

Our website may use cookies, web beacons, tracking tools (e.g., Google Analytics) and other automatic data collection technologies to monitor website usage, improve design and performance, and for analytics. You can set your browser to refuse cookies or to alert you when cookies are being used, but this may affect your ability to use certain features of our site.

We do not currently respond to “Do Not Track” browser signals.

8. Children and Minors

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from persons under 18. If you believe we have collected information from a minor, please contact us and we will take steps to delete that information.

9. Your Access, Correction and Choice Rights

You have certain rights regarding your personal information under applicable Canadian privacy laws, including:

To request access to the personal information we hold about you.

To request correction of inaccurate or incomplete personal information.

To withdraw consent (where applicable), though this may affect our ability to provide services to you.

To object to or restrict certain processing activities (for example for marketing purposes).

To request deletion of your personal information, subject to legal or contractual retention obligations.

If you wish to exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and may require proof of identity.

10. Changes to this Privacy Policy

We may change the terms of this Privacy Policy at any time by posting a revised version on our website. The “Last updated” date at the top will be revised accordingly. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns or complaints regarding this Privacy Policy or our privacy practices, please contact:
Deco Shield Inc.
Phone: 437-994-4510
Email: [email protected]